UPDATE: The problem was gone after I removed Alexa service from all Sonos speakers and added it back to each of them. Restarting WiFi router, Fiber optical modem, or Philips Hue was not effective.

When I say “Lights On, Downstairs” to Amazon Echo, no problem occurs.
When I use the exact same voice command, Sonos says “Hmm… I don’t know that.”
When I say “Turn Lights On, Downstairs” to Sonos, no problem occurs.
Weird. @SonosSupport

2 Replies

Leave a Reply

Your email address will not be published.

To respond on your own website, enter the URL of your response which should contain a link to this post's permalink URL and press the Ping me! button down there. Your response will then appear (possibly after moderation) on this page. Want to update or remove your response? Update or delete your post and re-enter your post's URL again.